For NIVEA, not only the care and protection of your skin is important. We also attach great importance to the protection of your personal data. That's why we respect your privacy and want you to be able to trust us as much when it comes to data protection as when it comes to skin care. We always inform you transparently about what we need your data for and if and for how long we store it. This allows you to decide for yourself for which purposes we may use your data. To ensure the best possible security, the information is always transmitted to us in encrypted form. If you no longer wish us to use your data, please let us know informally, for example by email.
Content of this Privacy Policy
1. General Information
1.1. Processing of Personal Data
1.2. Responsible Party
1.3. Rights of the Data Subject
1.4. Disclosure to Authority
2. Collection and Processing of Personal Data when visiting our Website
2.1 Cookies
2.2 Web analytics
2.3Social Plug-ins
2.4 Social Login
2.5 YouTube-Videos
2.6 Captcha
2.6.1 SalesForce/Evergage
2.7 Adform
2.8 (Website) Facebook Custom Audiences (“Facebook Pixel”)
2.9 Google Ads (formerly Google Adwords)
2.9 Google Tag Manager
2.10 Commerce Connector / Swaven
2.11 Floodlight Activities (DV360)
2.12 Google Campaign Manager
2.13 Microsoft Advertising
3. Further services offered (on- and offline)
3.1 Contacting
3.2 Newsletter
3.3 Campaigns (e.g. Sweepstakes, Surveys, Product Tests)
3.4 Login Profile
3.5 Loyalty Program / NIVEA FOR ME
3.6 Postal Mailings
3.7 Ratings and Reviews
3.8 Live Chat
3.9 Web Shop
4. Objection or Withdrawal of your consent to the Processing of Personal Data
1. GENERAL INFORMATION
The purpose of this privacy policy is to provide you with information concerning the processing of personal data when using our website and related services.
1.1. Processing of Personal Data
Personal data within the meaning of Section 1 of the Protection of Personal Information Act No. 4 of 2013 (“POPI”) are all information relating to an identified or identifiable natural person, e.g. name, address, email address, etc.
1.2. Responsible Party
Responsible for the processing of personal data within the meaning of Chapter 1, Section 1 of POPI is: Beiersdorf Consumer Products (Pty) Ltd, 4th Floor, Beacon Rock, 21 Lighthouse Road, Umhlanga Rocks, Durban.
Contact details of the Information Officer: information.za@beiersdorf.com; or via the postal address of the Responsible Party for the attention of the “Information Officer”.
1.3. Rights of the Data Subject
As data subject affected by the data processing activity, you have the following rights with regard to your personal data according to POPI, Chapter 2, Section 4:
Right of access;
Right to rectification and to erasure;
Right to restriction of processing;
Right to data portability; and
Right to object.
Furthermore, you have the right to lodge a complaint with a supervisory authority concerning the processing of your personal data.
1.4. Disclosure to Authority
In the event of a legal obligation, we reserve the right to disclose information about you if we are required to surrender it to competent authorities or law enforcement bodies.
Legal basis: Section 15, POPI
2. COLLECTION & PROCESSING OF PERSONAL DATA WHEN VISITING OUR WEBSITE
When visiting and using our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data (such as log data) that your browser transmits to our server, which are technically necessary for us to display our website to you and to guarantee stability and security.
We transfer the collected data to the relevant internal departments for processing and to other affiliated companies within the Beiersdorf Group or to external service providers, contractors (e.g. hosting, content management system) in accordance with the purposes required (for displaying the website and setting up its content).
The deletion of the log files takes place after 7 days.
Legal basis: Section 4 (1), POPI.
2.1 Cookies
In addition to the aforementioned data, cookies or other technologies like pixels (hereinafter referred to as “Cookies”) are used on your computer when visiting and using our website. Cookies are small text files that are stored by your browser on your device to save certain information or image files, such as pixels. The next time you visit our website on the same device, the information saved in the cookies will subsequently be transmitted either to our website (“First Party Cookie”) or to another website to which the cookie belongs (“Third Party Cookie”).
Through the information saved and returned, the respective website recognizes that you have already accessed and visited it with the browser you use on that device. We use this information to be able to design and display the website in an optimum way in line with your preferences. In that respect, only the cookie itself is identified on your device. Beyond this extent, your personal data will only be saved upon your express consent or if it is strictly necessary to be able to use the service offered to and accessed by you accordingly.
This website uses Strictly necessary (Type A) cookies, the scope and functionality of which are explained below:
You can find more information on the cookie types set and used in the description of the tools implemented on our websites in this privacy policy.
2.1.1 Strictly necessary cookies (Type A)
Strictly necessary cookies guarantee functions without which you cannot use our web pages as intended. These cookies are used exclusively by us and are therefore first party cookies. This means that all information stored in the cookies will be returned to our website.
Strictly necessary cookies serve, for example, to ensure that you as a registered user always remain logged in when accessing various subpages of our website and thus do not have to re-enter your login data every time you access a new page.
The use of strictly necessary cookies on our website is possible without your consent. For this reason, strictly necessary cookies cannot be activated or deactivated individually. However, you can deactivate cookies in your browser at any time (see below).
Legal basis: Section 4 (1), POPI.
2.1.2 Functional and Performance Cookies (Type B)
Functional cookies enable our website to store information already provided (such as registered name or language selection) and to offer you improved and more personalized functions based on this information. These cookies collect and store only pseudonymised information so that they cannot track your movements on other websites. Performance cookies collect information about how our websites are used in order to improve their attractiveness, content and functionality. These cookies help us, for example, to determine whether and which subpages of our website are visited and in which content users are particularly interested. In particular, we record the number of visits to a page, the number of subpages accessed, the time spent on our website, the order of the pages visited, which search terms led you to us, the country, region and, if applicable, the city from which access is made, and the proportion of mobile devices accessing our websites. We also capture movement, clicks and scrolling with the computer mouse to understand which areas of our website are of particular interest to users. As a result, we can tailor the content of our website more specifically to the needs of our users and optimize our offering. The IP address of your computer transmitted for technical reasons is automatically made anonymous and does not allow us to draw any conclusions about the individual user. The functional and performance cookies are so-called "strictly necessary" cookies within the meaning of the ePrivacy Directive 2002/58 EC, which do not require consent. You can adjust at any time the cookie settings here [https://www.nivea.co.za/?layer=%2Fxajax%2FUserSettingsComponent] (activate or deactivate). Legal basis: Section 11, POPIA
2.1.3 Consent based Cookies (Type C)
Cookies, which are neither technical Cookies (Type A) nor functional or performance cookies (Type B) will be used only upon your express consent, e.g. marketing cookies. We also reserve the right to use information that we have obtained by means of cookies from an anonymous analysis of the usage behaviour of visitors to our website in order to display specific advertising for certain of our products on our own websites. Confidential Latest Major Version 6.0 – 01.10.2020 We believe that you as a user benefit from this because we display advertising or content that we think suits your interests based on your surfing behaviour, so that you will see less randomly scattered advertising or certain content that might be of less interest to you. Marketing cookies come from external advertising companies (third party cookies) and are used to collect information about the websites visited by the user in order to create target group-oriented advertising for the user. Opt-out for cookies used for online advertising You can also manage many companies’ cookies used for online advertising via the consumer choice tools created under self-regulation programs in many countries, such as the US-based https://www.aboutads.info/choices/ or the EU-based http://www.youronlinechoices.com/uk/your-ad-choices. You can withdraw your consent to the use of consent based cookies (Type C) individually at any time with effect for the future by adjusting your cookie settings [Link to Cookie Settings page] accordingly. Legal basis: Section 18, POPI
2.1.4 Administration and deletion of all cookies
You can set your web browser in such a way that cookies are generally prevented from being saved to your device and/or that you are asked each time whether you are in agreement with cookies being enabled. You can also at any time delete cookies that have been enabled again. You can find out how all this works in detail from your browser’s help function. Please note that generally deactivating cookies may lead to functional restrictions of our website.
2.2 Web Analytics
2.2.1 Google Analytics
Purpose/Information: This website uses Google Analytics, a web analysis service of Google Ireland Ltd. (“Google”). Google Analytics uses a specific form of cookie, which is stored on your computer and enables an analysis of your use of our website. The information about your use of this website generated by the cookie is generally transmitted to a Google server in the USA and stored there. We would like to point out that Google Analytics has been expanded on this website to include the code “gat._anonymizeIp();” to ensure the anonymized recording of IP addresses (so-called IP masking). Due to the IP anonymization on this website, your IP address is shortened by Google within the territory of the Republic of South Africa. Only in exceptional cases the full IP address is transmitted to a Google server in the USA and shortened there. Google uses this information on our behalf to analyze your use of this website in order to compile reports on website activities and provide additional services related to website and internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. We use Google Analytics to analyse and regularly improve the usage of our website. We can use the statistics obtained to improve our offer and make it more interesting for Confidential Latest Major Version 6.0 – 01.10.2020 you as a user. In addition, we gain information about the functionality of our site (for example to detect navigation problems). In the configuration of Google Analytics, we ensured that Google receives this data as a processor and is therefore not allowed to use this data for its own purposes. The "Google Analytics Advertising Features" configuration is independent from this and is described in the appropriate section below, provided it is also used on this website. Used Cookies: Type B. For further information, see Cookie Section [Link to section 2.1]. Recipients: Third party information: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Google Analytics Terms of Service: https://www.google.com/analytics/terms/gb.html, General overview on Google Analytics security and privacy principles: https://support.google.com/analytics/answer/6004245?hl=en, as well as Google’s privacy policy: https://policies.google.com/privacy?hl=en. Transfer to third countries are possible. As an appropriate safeguard we have agreed on standard contractual clauses pursuant to Section 21 of POPIA. More information on this topic is published here: https://ec.europa.eu/info/law/law-topic/data-protection/datatransfers-outside-eu_en. Further recipients: We transfer the collected data to the relevant internal departments for processing and to other affiliated companies within the Beiersdorf Group or to external service providers, contract processors (e.g. platform, hosting, support and analysis service providers) in accordance with the required purposes (to perform analyses). Platform/hosting providers will have access to personal data from a third country (countries outside the Republic Of South Africa). As an appropriate safeguard we have agreed on standard contractual clauses pursuant to Section 21 of POPIA with these providers. More information on this topic is published here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu_en. Deletion/Objection: You can deactivate Google Analytics via the Cookie Settings here [Link to section 2.1]. You can prevent the storage of cookies by making the proper setting using your browser software. In addition, you can prevent Google from recording the data related to your use of the website generated by the cookie (including your IP address) and from processing this data by downloading and installing the browser plugin available at https://tools.google.com/dlpage/gaoptout?hl=en. Cookie lifetime: up to 12 months (this applies only to cookies which have been set by this website) Maximum storage period of data: up to 26 months.
2.3 Social Plug-ins
Social plug-ins (“plug-ins”) of social networks are used on our websites, in particular the “Share” or “Share with friends” button of Facebook, whose website facebook.com is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland, is responsible for Facebook.com in Europe. The plug-ins are usually marked with a Facebook logo.
For data privacy reasons, we have deliberately decided against utilising direct plug-ins of social networks on our websites. Instead, we use the “Shariff” solution. With the aid of Shariff, we can determine for ourselves when and whether data is transmitted to the operator of the respective social network. For this reason, there is no automatic data transmission to social networks such as Facebook, Google+, Twitter or Pinterest once you access our website. Data will be transmitted to social networks only if you actively click on the respective social network button. In this case, your web browser starts a connection to the respective social network's servers. By clicking on the respective button (e.g. “Pass on”, “Share” or “Share with friends”) you agree that your browser will produce a link to the respective social network's servers and transmit usage data to the respective operator of the social network and vice versa. We have no influence upon the nature and extent of the data that is then gathered by the social networks.
The social network provider stores the data collected about you as user profiles and uses these for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation takes place in particular (also for not logged in users) for the representation of demand-fair advertisement and in order to inform other users of the social network about your activities on our website. You have a right of objection to the creation of these user profiles, whereby you must contact the respective plug-in provider to exercise this right. Through the plug-ins we offer you the possibility to interact with social networks and other users, so that we can improve our offer and make it more interesting for you as a user.
The data is transferred regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged in with the plug-in provider, your data collected with us will be directly assigned to your existing account with the plug-in provider. If you click the activated button and, for example, link the page, the plug-in provider also stores this information in your user account and shares it publicly with your contacts. We recommend that you log out regularly after using a social network, especially before activating the button, as this way you can avoid being assigned to your profile with the plug-in provider.
For more information on the purpose and scope of data collection and its processing by the plug-in provider, please refer to the data protection declarations of these providers as notified below. They will also provide you with further information about your rights in this regard and setting options to protect your privacy.
a) Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA;
http://www.facebook.com/policy.php. Further information regarding the data collection: http://www.facebook.com/help/186325668085084, http://www.facebook.com/about/privacy/your-info-on-other#applications as well as http://www.facebook.com/about/privacy/your-info#everyoneinfo. Facebook has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
b) Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA;
https://www.google.com/policies/privacy/partners. Google has submitted itself to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.
http://about.pinterest.com/privacy/
2.3 Social Login
To register and log in to your customer account, you also have the option of authenticating yourself with your existing profile on one of the following social networks, Facebook, and finally registering or logging in.
For this purpose, you will find on the registration page or login page the corresponding symbols of the respective providers of the social networks supported by our website. Before a connection to the provider is established, you must expressly agree to the process and transmission of data described below:
By clicking on the respective symbol, a new pop-up window (so-called app) opens, in which you must log in with your login data for the social network. After you have successfully logged in, the social network will tell you, which data will be transmitted to us for authentication as part of the registration or login process. If you have agreed to this data transfer, the fields required by us for registration will be filled with the transmitted data. The information we require for registration or login is (i) your name and (ii) your email address.
Only after your express consent to the use of the transmitted and required data, your data will be stored by us and used for the purposes as stated within this Privacy Policy. There is no link beyond the authentication process between your customer account created with us and your account on the corresponding social network.
In order to perform the authentication process for registration and login, your IP address is transmitted to the respective social network provider. We have no influence on the purpose and scope of data collection and on the further processing of the data by the respective provider of the social network. For further information, please read the data protection information of the respective provider:
a) Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA;
http://www.facebook.com/policy.php more information on the data collection: http://www.facebook.com/help/186325668085084, http://www.facebook.com/about/privacy/your-info-on-other#applications as well as http://www.facebook.com/about/privacy/your-info#everyoneinfo Facebook has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
b) Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA;
https://www.google.com/policies/privacy/partners/?hl=de. Google has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
Facebook Connect
If a so-called “Facebook Connect Button” is placed on this website, you can log in to our website with your Facebook user data. In addition, Facebook Connect can automatically include information about your activities on our website in your Facebook profile. In this respect, when you activate the button, you will be given both the opportunity to expressly consent to access your Facebook user data and to publish information and activities in your Facebook profile. The use of further data (e.g. contact via your email address) only takes place with prior express consent. Please note that Facebook receives information about the application or website via Facebook Connect, including what you are doing. To personalize the connection process, Facebook may in some cases receive a limited amount of information prior to authorizing the application or website. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and settings options for the protection of your privacy can be found in the privacy policy of Facebook
Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; http://www.facebook.com/policy.php more information on the data collection: http://www.facebook.com/help/186325668085084, http://www.facebook.com/about/privacy/your-info-on-other#applications as well as http://www.facebook.com/about/privacy/your- info#everyoneinfo Facebook has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
2.4 YouTube-Videos
We have integrated YouTube videos into our website, which are stored on http://www.YouTube.com and can be played directly from our website. These are all integrated in the “extended data protection mode ”, i.e. no data about you as a user will be transmitted to YouTube, if you do not click on the videos to start playing them. Only when you play the videos the data referred to in the next paragraph will be transferred to YouTube. We have no influence on this data transfer.
By visiting the website, YouTube receives the information that you have accessed the corresponding subpage of our website. In addition, the data specified in Section 2 of this privacy policy will be transmitted. This is independent of whether YouTube provides a user account through which you are logged in or whether no user account exists. If you are logged in to Google, your information will be directly associated with your account. If you do not wish to be associated with your profile on YouTube, you must log out before activating the button. YouTube stores your data as user profiles and uses them for purposes of advertising, market research and/or demand-oriented design of its website. Such evaluation takes place in particular (even for unlogged-in users) to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact YouTube to exercise this right. For more information on the purpose and scope of data collection and processing by YouTube, please refer to the privacy policy. There you will also find further information about your rights and setting options to protect your privacy. Privacy Policy – Privacy & Terms – Google; Google has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
2.5 Captcha
This website uses in specific cases the Google reCAPTCHA v2 to avoid the usage of text fields by automated programs/bots. It helps to support the security of our website and to avoid SPAM for the users. This is also our legitimate interest and fulfils our legal obligation.
The collected data are hardware and software information, such as device and application data and the result of integrity checks. These data will be sent to Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The data will not be used by Google for personalized ads.
Further information can be found in their privacy policy: https://policies.google.com/privacy.
Legal basis:
Section 11 (1) (c), POPI (processing data for compliance with a legal obligation)
Section 11 (1) (f), POPI (processing data acc. to the above-mentioned legitimate interest)
2.6 Adform
This website uses the online marketing tool Adform by Adform A/S Denmark. Adform uses cookies to display ads relevant to users, improve campaign performance reports, or to prevent a user from seeing the same ad more than once. Adform uses a cookie ID to track which ads are displayed in which browser and to prevent them from being displayed more than once. In addition, Adform may use cookie IDs to collect conversions related to ad requests. This is the case, for example, when a user sees an Adform ad and later visits the advertiser's website with the same browser and buys something there. Adform cookies do not contain any personal information, such as email-address, name or addresses.
Your browser automatically establishes a direct connection to the Adform server once visiting our website. By integrating Adform, Adform receives the information that you have called the corresponding part of our Internet presence or clicked on an advertisement from us.
In addition to that, Adform cookies allow us to understand whether you complete certain actions on our website(s) after viewing one of our display/video ads on Adform or other platforms through Adform or clicking through one (conversion tracking). Adform uses this cookie to understand the content with which you have interacted on our website(s) in order to be able to send you targeted advertising later.
You can prevent your participation in this tracking process in various ways: a) by setting your browser software accordingly, in particular by suppressing third-party cookies, you will not receive any ads from third-party providers; b) by deactivating cookies from Adform via your browser under https://site.adform.com/privacy-center/platform-privacy/opt-out/ c) by setting your cookie preferences accordingly (click here https://www.nivea.co.za/about-us/cookies).
You will find more information on Adform at https://site.adform.com/, with regards to data protection at Adform A/S Denmark: https://site.adform.com/privacy-center/overview.
Used Cookies: Type C. For further information, see Cookie Section [Link].
Cookie lifetime: up to 60 days after last interaction (this applies only to cookies which have been set by this website)
Maximum storage period of data: up to 13 months.
Legal basis: Section 11 (1) and Section 14 (1), POPI.
2.6.1 SalesForce/Evergage
Purpose/Information:
This website uses the Evergage (Salesforce Interaction Studio) tool for personalization. It allows us to display personalized content based on website actions (e.g. click, viewing time, entering a search term) and to better understand the needs of our website visitors. For example, we are then able to show you products that you might like or, as a myNIVEA loyalty program user, send you a message by e-mail if you have forgotten products in your shopping cart.
Used Cookies: Type C. For further information, see Cookie Section 2.1.
Recipients:
We transfer also the collected data to the relevant internal departments for processing and to other affiliated companies within the Beiersdorf Group or to external service providers, contract processors (e.g. platform-, hosting, support and analysis service providers) in accordance with the required purposes (for website analysis). Main service provider is salesforce.com Germany GmbH, Germany. Platform/hosting providers will have access to personal data from a third country (countries outside the European Economic Area). As an appropriate safeguard we have agreed on standard contractual clauses pursuant to Art. 46 GDPR with these providers. More information on this topic is published here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu_en
Withdrawal/Deletion:
You can disable Evergage via the cookie settings here.
If the data is merged with your profile, the data will be deleted accordingly when you delete your myNIVEA profile.
Lifetime of cookies: up to 180 days (this only applies to cookies set via this website).
Storage period: 2 years (this only applies to the data collected from the cookies).
2.7 (Website) Facebook Custom Audiences (“Facebook Pixel”)
This website also uses the remarketing function “Custom Audiences” of Facebook Inc. (“Facebook”) in order to contact you again within 13 months. This allows users of the website to see interest-based advertisements (“Facebook ads”) when visiting the social network Facebook or other websites that also use this tool.
Your browser automatically establishes a direct connection to the Facebook server. We have no influence on the extent and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our level of knowledge: By integrating Facebook Custom Audiences, Facebook receives the information that you have called up the corresponding website of our Internet presence, or that you have clicked on an advertisement from us. If you are registered with a Facebook service, Facebook can associate your visit with your account. Even if you are not registered with Facebook or have not logged in, it is possible that the providers may obtain and store your IP address and other identifying information.
The “Facebook Custom Audiences” function can be deactivated in the Cookie Settings [https://www.nivea.co.za/about-us/cookies] and for logged in users at https://www.facebook.com/settings/?tab=ads#_.
Used Cookies: TypeC. For further information, see Cookie Section [https://www.nivea.co.za/about-us/cookies].
Legal basis: Section 4 (1), POPI.
2.8 Online Advertising
2.8.1 Google Ads (formerly Google Adwords)
2.8.1.1 Google Ads Conversion
We use the services of Google Ads to draw attention to our attractive offers with the help of advertising materials (so-called Google Ads) on external websites. We can determine in relation to the data of the advertising campaigns how successful the individual advertising measures are. We are interested in showing you advertisements that are of interest to you, to make our website more interesting for you and to achieve a fair calculation of advertising costs.
The advertising materials are delivered by Google via so-called “Ad Servers”. For this purpose, we use ad server cookies, through which certain parameters for measuring success, such as the insertion of ads or clicks by users, can be measured. If you access our website via a Google ad, Google Ads stores a cookie on your device. These cookies usually expire after 30 days and are not intended to identify you personally. For this cookie, the unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (mark that the user no longer wishes to be addressed) are usually stored as analysis values.
These cookies enable Google to recognize your Internet browser. If a user visits certain pages of an Ads customer's website and the cookie stored on their device has not expired, Google and the customer can recognize that the user has clicked on the ad and has been redirected to this page. Each Ads customer is assigned a different cookie. Cookies cannot therefore be traced via the websites of Ads customers. We do not collect and process any personal data in the aforementioned advertising measures. We only receive statistical evaluations from Google. On the basis of these evaluations we can recognize which of the used advertising measures are particularly effective. We do not receive any further data from the use of advertising material; in particular, we cannot identify users on the basis of this information.
Due to the marketing tools used, your browser automatically starts a direct connection to the Google server. We have no influence on the extent and the further use of the data which are raised by the use of this tool by Google and inform you therefore according to our knowledge: By the integration of Ads conversion Google receives the information that you called the appropriate part of our Internet appearance or clicked an announcement of us. If you are registered with a Google service, Google may associate your visit with your account. Even if you are not registered with Google or have not logged in, it is possible that the providers may obtain and store your IP address.
2.8.1.2 Google Ads Remarketing
We use the remarketing function within the Google Ads service. The remarketing function allows us to present to users of our website advertisements based on their interests on other websites within the Google advertising network (in Google search or on YouTube, so-called "Google ads" or on other websites). For this purpose, the interaction of users on our website is analyzed, e.g. which offers the user was interested in, in order to be able to display targeted advertising to users even after visiting our website on other pages. To do this, Google stores a number in the browsers of users who visit certain Google services or websites in the Google Display
Network. This number, known as a "cookie", is used to record the visits of these users. The number is used to uniquely identify a web browser on a particular device and not to identify a person; personal data is not stored.
You can prevent participation in this tracking process in various ways: a) by setting your browser software accordingly, in particular by suppressing third-party cookies, you will not receive any ads from third-party providers; b) by deactivating cookies for conversion tracking, by setting your browser so that cookies are blocked by the domain www.googleadservices.com, https://www.google.de/settings/ads, this setting being deleted when you delete your cookies; c) by deactivating the interest-based ads of the providers that are part of the “About Ads” self-regulation campaign via the link http://www.aboutads.info/choices, this setting being deleted when you delete your cookies; d) by permanently deactivating Firefox, Internet Explorer or Google Chrome in your browsers under the link http://www.google.com/settings/ads/plugin, e) by setting your cookie preferences accordingly (click here [https://www.nivea.co.za/about-us/cookies]. Please note that in this case you may not be able to use all functions of this offer in full.
For more information on the purpose and scope of data collection and processing by Google, please refer to the privacy policy. There you will also find further information about your rights and setting options to protect your privacy: https://www.google.com/intl/en/policies/privacy; Google has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. Alternatively, you will also find more information on the website of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org.
Used Cookies: Type C. For further information, see Cookie Section [Link to cookie section 2.1].[VNW/D1]
Cookie lifetime: up to 1 month (this applies only for cookies which have been set by this website).
Legal basis: Art. 4 (1), POPI.
2.8.2 Google Analytics Advertising Features
This website also uses the extended functions of Google Analytics (Google Anayltics Advertising Features) in addition to the standard functions. The Google Analytics Advertising Features implemented on this website include: · Google Display Network Impression Reporting
· Google Analytics Demographics and Interest Reporting
· Integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers
We therefore use first-party cookies (e.g. Google Analytics cookies) and Google advertising cookies and identifiers together in order to optimize our website.
You can prevent participation in this tracking process in various ways: a) by setting your browser software accordingly; b) via your Google ad settings on https://www.google.com/ads/preferences/?hl=en; c) by setting your cookie preferences accordingly (click here [https://www.nivea.co.za/about-us/cookies]. Please note that in this case you may not be able to use all functions of this offer in full.
Used Cookies: Type C. For further information, see Cookie Section [https://www.nivea.co.za/about-us/cookies].[VNW/D2]
Cookie lifetime: up to 12 months (this applies only for cookies which have been set by this website).
Legal basis: Section 4 (1) and Section 14 (1), POPI.
2.8.3 Google Remarketing
Furthermore, we use the application Google Remarketing in order to contact you again within 13 months. With this application after visiting our website, our ads might be displayed when you continue to browse on the Internet. This is done by means of Cookies, which are used to record and evaluate your usage behaviour by Google when visiting various websites. This is how Google can determine your previous visits to our website. According to Google's own statements, Google does not merge the data collected in the context of remarketing with your personal data, which may be stored by Google. According to Google, in particular pseudonymisation is used for remarketing.
You can prevent participation in this tracking process in various ways: a) by setting your browser software accordingly, in particular by suppressing third-party cookies, you will not receive any ads from third-party providers; b) by deactivating cookies for conversion tracking, by setting your browser so that cookies are blocked by the domain www.googleadservices.com, https://www.google.com/settings/ads, this setting being deleted when you delete your cookies; c) by deactivating the interest-based ads of the providers that are part of the “About Ads” self-regulation campaign via the link http://www.aboutads.info/choices, this setting being deleted when you delete your cookies; d) by permanently deactivating Firefox, Internet Explorer or Google Chrome in your browsers under the link http://www.google.com/settings/ads/plugin, e) by setting your cookie preferences accordingly (https://www.nivea.co.za/about-us/cookies]. Please note that in this case you may not be able to use all functions of this offer in full.
For more information on the purpose and scope of data collection and processing by Google, please refer to the privacy policy. There you will also find further information about your rights and setting options to protect your privacy: https://www.google.com/intl/en/policies/privacy; Google has submitted itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. Alternatively, you will also find more information on the website of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org.
Used Cookies: Type C. For further information, see Cookie Section [https://www.nivea.co.za/about-us/cookies[VNW/D3]].
Legal basis: Section 4 (1), POPI.
2.9 Google Tag Manager
This website uses the Google Tag Manager. This service allows website tags to be managed through an interface. The Google Tag Manager only implements tags. This means that no cookies are used, and no personal data is collected. The Google Tag Manager triggers other tags, which in turn collect data if necessary. However, the Google Tag Manager does not access this data. If a deactivation has been made at domain or cookie level, it remains valid for all tracking tags if they are implemented with the Google Tag Manager.
2.10 Commerce Connector / Swaven
Information/purpose: On our website, we provide you with a list of different online retailers, where you can buy our products. If you click on a link to one of the retailers, you will be forwarded to the product detail webpage of the selected retailer and our partner - Commerce Connector GmbH, - will store a cookie on your device for a period of 7 days. If you make a purchase at the selected retailer within this period, Commerce Connector gets a general information about your purchase once you have finalized the purchase and reached the order confirmation page. For this reason, Commerce Connector receives a unique cookie number that is used to create anonymous sales statistics of our products purchased through the link. Commerce Connector provides us with this anonymous statistics. Cookies used: Type c. More information can be found in the "Cookies" section [Link to cookie section 2.1]. Recipients: The data will be processed by our partner Commerce Connector GmbH, Deckerstr. 41, 70372 Stuttgart. Please refer to the Commerce Connector Privacy Policy for more information on the tool and how to turn it off. Deletion/Withdrawal: Cookie lifetime: 7 days (this applies only to cookies which have been set by this website)https://www.commerce-connector.com/website/de/policy-de/policy_cco/#optout Legal basis: Section 18, POPIA
Where to buy (Swaven) Information/purpose: We provide you on our website the opportunity to buy our products on online retailers websites (e.g. with a shopping cart symbol). With this function we get only performance and analytical information to audience the efficiency of the tool (via cookies) which is also our legitimate interest. A cross-website tracking does not occur, so we do not get the information if you have bought something in the selected store. Cookies used: Type b. More information can be found in the "Cookies" section [Link to cookie section 2.1]. Recipients: These data will be processed to our Partner Swaven SAS, Paris, France. Further information can be found here: https://www.swaven.com/cookie-policy/ Deletion: Cookie lifetime: up to 12 months (this applies only to cookies which have been set by this website) Legal basis: Section 18, POPIA
2.11 Floodlights / DV360
Information/purpose:
This website uses DV360's Floodlight Tag to measure the effectiveness of our advertising campaigns, to limit the frequency with which you are shown a particular ad, and to display only ads that are relevant to you and your interests. In particular, information about the ads you click on, as well as your previous user behavior on third party websites, is collected and stored. Google uses a cookie ID to record which ads are displayed in which browser and can thus prevent them from being displayed more than once. In addition, Google can use cookie IDs to record so-called conversions that are related to ad requests. This is the case, for example, when a user sees a Google ad and later calls up our website with the same browser and buys something there. The cookies do not contain any personal information such as email addresses, names or addresses. Due to the marketing tools used, your browser automatically establishes a direct connection with Google's server. Through the integration of the floodlight tag, Google receives the information that you have called up the corresponding part of our website or clicked on an advertisement from us. In addition, the Floodlight Tags used allow us to understand whether you perform certain actions on our website after you have called up one of our display/video ads on another platform or clicked on it (conversion tracking). Google uses this cookie to understand the content you have interacted with on our websites in order to later send you targeted advertising. Used Cookies: type C. More information can be found in the section „Cookies“ https://www.nivea.co.za/about-us/cookies
Recipients:
We transfer the collected data to the relevant internal departments for processing and to other affiliated companies within the Beiersdorf Group or to external service providers, contract processors (e.g.platform management provider, analysis service provider) in accordance with the required purposes (ad campaign management). Main service provider is Google Ireland Ltd, Ireland. Platform/hosting providers will have access to personal data from a third country (countries outside the European Economic Area). As an appropriate safeguard we have agreed on standard contractual clauses pursuant to Art. 46 GDPR with these providers. More information on this topic is published here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu_en.
Deletion/withdrawal:
You can prevent your participation in this tracking process in various ways: a) by setting your browser software accordingly, in particular by suppressing third-party cookies, you will not receive any ads from third-party providers; b) viainstallation of the from google provided pluginhttps://www.google.com/settings/ads/plugin c) by deactivating cookies from your browser under http://www.aboutads.info/choicesd) by setting your cookie preferences accordingly https://www.nivea.co.za/about-us/cookies Cookie lifetime: up to 180 days after last interaction (this applies only to cookies which have been set by this website)Legal basis:
Legal basis: Section 4 (1), POPI.
2.12 Google Campaign Manager
Information/purpose: This website also uses the online marketing tool Campaign Manager by Google. Campaign Manager uses Cookies to display ads relevant to users, improve campaign performance reports, or to prevent a user from seeing the same ads more than once. Google uses a cookie ID to track which ads are displayed in which browser and to prevent them from being displayed more than once. In addition, Campaign Manager may use cookie IDs to collect conversions related to ad requests. This is the case, for example, when a user sees a Campaign Manager ad and later visits the advertiser's website with the same browser and buys something there.
Your browser automatically establishes a direct connection to the Google server once visiting our website. We have no influence on the extent and the further use of the data collected by Google through the use of this tool and therefore inform you according to our level of knowledge: By integrating Campaign Manager, Google receives the information that you have called the corresponding part of our Internet presence or clicked on an advertisement from us. If you are registered with a Google service, Google may associate your visit with your account. Even if you are not registered with Google or have not logged in, it is possible that the providers may obtain and store your IP address.
In addition to that, Campaign Manager (e.g. DoubleClick Floodlight) cookies allow us to understand whether you complete certain actions on our website(s) after viewing one of our display/video ads on Google or other platforms through Campaign Manager or clicking through one (conversion tracking). Campaign Manager uses this cookie to understand the content with which you have interacted on our website(s) in order to be able to send you targeted advertising later.
Used Cookies: Type C. For further information, see Cookie Section [Link to cookie section 2.1].
Recipients: Third party information: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.
Transfer to third countries are possible. As an appropriate safeguard we have agreed on standard contractual clauses pursuant to Art. 46 GDPR. More information on this topic is published here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu_en .
Further recipients: We transfer the collected data to the relevant internal departments for processing and to other affiliated companies within the Beiersdorf Group or to external
service providers, contract processors (e.g. platform, hosting, support and analysis service providers) in accordance with the required purposes (to perform ads). Platform/hosting providers will have access to personal data from a third country (countries outside the European Economic Area). As an appropriate safeguard we have agreed on standard contractual clauses pursuant to Art. 46 GDPR with these providers. More information on this topic is published here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu_en
Deletion/Withdrawal You can prevent participation in this tracking process in various ways: a) by setting your browser software accordingly (in particular by suppressing third-party cookies, you will not receive any ads from third-party providers); b) by deactivating the interest-based ads of the providers that are part of the “About Ads” self-regulation campaign via the link http://www.aboutads.info/choices .This setting is deleted when you delete your cookies; c) by permanently deactivating Firefox, Internet Explorer or Google Chrome in your browsers under the link http://www.google.com/settings/ads/plugin , d) by setting your cookie preferences accordingly (click here https://www.nivea.co.za/about-us/cookies)
Cookie lifetime: up to 180 days after last interaction (this applies only to cookies which have been set by this website)
Legal basis: Section 4 (1), POPI.
2.13 Microsoft Advertising
This advertiser uses Microsoft Advertising to promote their business online. To more effectively market their product or service, this advertiser uses a small text file known as a cookie to record the completion of your transaction. Microsoft Advertising wants to assure you that any information that is gathered will remain anonymous and cannot be used to identify you.
Browsers, such as Internet Explorer and Mozilla Firefox, let you delete cookies and choose what types of cookies you want to allow on your computer. Please check Help for your browser to learn how to delete cookies or change the privacy level on your computer.
Cookie lifetime: up to 180 days after last interaction (this applies only to cookies which have been set by this website)
Legal basis: Section 4 (1), POPI.
3. Further services offered (on- and offline)
In addition to the purely informational use of our website, we offer various other services, for which we process your personal data. If we use contracted service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail about the respective processes below. External service providers have been carefully selected and commissioned by us, are bound by our instructions and are regularly checked. We may also disclose your personal data to third parties when we offer promotions, sweepstakes, contracts or similar services in conjunction with partners. Further information can be obtained at the time when you provide the data or in the description of the services below. Contrary to 1.2, in some cases a Beiersdorf Company is Controller for the services offered below, which has already been named to you as part of the communication. If reference is therefore made to sections of this privacy policy, e.g. by link, and a Controller has already been named, e.g. in the footer/signature of an e-mail or campaign card, this person is the Responsible Party in accordance with the Act. If our service providers are based in a country outside the Republic of South Africa, international data transfers can occur. We will inform you of the consequences of this circumstance in the description of the service below
3.1 Contacting
When contacting or communicating with us, e.g. by email or via contact form on our website, the data you provide (your email address, if applicable your name and your telephone number, or personal data submitted during the conversation) will be stored and processed by us in order to answer your questions, requests or for the purpose of business related correspondence. We delete the data arising in this context once storage is no longer necessary, unless statutory retention obligations exist or periods of limitation must be observed.
In case of consumer inquiries through our internal consumer management tool the personal data will be usually deleted after one year.
We transfer the collected data to the relevant internal departments for processing and to other affiliated companies within the Beiersdorf Group or to external service providers, contract Operators (e.g. hosting, call center service providers) in accordance with the purposes required (e.g. for establishing contacts, business related correspondence and customer care).
Legal basis: Section 11 (1) (b), POPI.
3.2 Newsletter
The newsletter contains news, offers and further information on the selected Beiersdorf brands. By subscribing to the newsletter you will receive personalized information about the products, services or suggestions for participation in promotions, such as competitions or product tests by e-mail or advertising on your own or third-party channels (e.g. via social media).
With your registration for the newsletter you will receive a newsletter tailored to your needs ("personalized"). We evaluate your purchase and click behaviour on our websites or within the newsletter in order to compile the information relevant to you.
The newsletter is usually sent once a month ("regularly"). In individual cases (e.g., for special actions), weekly emailing may also occur.
We also use remarketing measures to show you the relevant online advertising. Further information, especially about the respective recipients, can be found in the relevant Section for Online Advertising.
The data will be forwarded to our customer management platform, which service providers may also have access to support and implement the newsletter.
These collected data are automatically deleted after 18 months if they no longer respond to the newsletter, e.g. open (inactivity). If you no longer wish to receive the newsletter, you can unsubscribe at any time. Click on the link contained in each newsletter, you will then be guided through the unsubscribe process, or send us your withdrawal by email.
Legal basis: Section 9 (a) & (b), POPI.
3.3 Campaigns (e.g. Sweepstakes, Surveys, Product Tests)
When you participate in sweepstakes, surveys or similar campaigns, we use the personal information you provide to conduct the campaign. Further information on the purposes can be found in the respective terms and conditions of the campaign.
We transfer the collected data to the relevant internal departments for processing and to other affiliated companies within the Beiersdorf Group or to external service providers, contract Operators (e.g. hosting, shipping, processing service providers) in accordance with the purposes required (to carry out the campaign).
Your data will be deleted after the final processing of the campaign (see terms and conditions of participation), unless this conflicts with statutory retention obligations or statutes of limitations.
The provision of your personal data is necessary for the performance of a contract. You are not obliged to provide your personal data. If your data is not provided, you cannot participate in the campaign. Further information can be found in the respective terms and conditions of the campaign.
Legal basis: Section 11 (1) (b), POPI.
3.4 Login Profile
By registering we provide you the opportunity to write reviews to create a favourite list, get a newsletter and we will provide you for the future only personalized content based on your behaviour; you agree that your data will be stored and used for market research and advertising purposes. We can then send you individualized advertising about our products or services.
We transfer the collected data to the relevant internal departments for processing and to other affiliated companies within the Beiersdorf Group or to external service providers, contract Operators (e.g. hosting, consumer database, marketing agency, review supplier) in accordance with the required purposes (to carry out the advertising etc.).
Your data will be deleted as soon as you have logged off from the program, unless this conflicts with legal storage obligations or statutes of limitations. In order to delete your data, please log in to your customer account and complete the unsubscribe process or send us your withdrawal to the data processing by email. We delete your personal data automatically after 18 months inactivity.
3.5 Loyalty Program / NIVEA FOR ME
If participate in our loyalty program (online or offline), your personal data will be processed as follows:
By participating, you may receive your personal customer magazine, product samples and special offers via individualized email, post or online advertising on your own or third-party channels (e.g. social media). We evaluate your purchase and click behaviour on our websites or within the newsletter (if subscribed to) in order to compile the information relevant to you. In addition, we use this data to contact you individually, taking into account already started or completed purchase transactions, or to suggest participation in campaigns such as sweepstakes or product tests. We will contact you via such communication channels that you provide to us in connection with your consent to contact us, for example by email, if you provide your e-mail address. Finally, we also use your data to analyse and improve the effectiveness of our websites. Your data will be stored and used for market research and advertising purposes. We can then send you individualized advertising about our products or services.
We transfer the collected data to the relevant internal departments for processing and to other affiliated companies within the Beiersdorf Group or to external service providers, contract Operatorss (e.g. hosting, shipping, processing service providers) in accordance with the required purposes (to carry out the sending of the magazine, product samples, advertising etc.).
Your data will be deleted as soon as you have logged off from the program, unless this conflicts with legal storage obligations or statutes of limitations. In order to delete your data, please log in to your customer account and complete the unsubscribe process or send us your withdrawal to the data processing by email. We delete your personal data automatically after 18 months inactivity.
Legal basis: Section 4 (1), POPI.
3.6 Postal Mailings
As a selected customer and consumer, you will also receive individual product information, offers and product samples from us by post (letter).
This is a special form of direct marketing, which is also our legitimate interest and intensifies customer and consumer loyalty by providing the customer/consumer with exclusive information. We transfer the collected data to the relevant internal departments for processing and to other affiliated companies within the Beiersdorf Group or to external service providers, contractors (e.g. customer/consumer management service providers, marketing agency, postal service provider) in accordance with the required purposes (postal mailings).
Your data will be deleted as soon as you have unsubscribed, unless this conflicts with legal storage obligations or statutes of limitations. You can unsubscribe or object to further postal mailings as stated within the letter or in the section objection. We further delete your personal data automatically after 24 months inactivity (e.g. when you do not use the sent coupons).
Legal basis: Section 11 (1) (f), POPI.
3.7 Ratings and Reviews
Registered users have the possibility to submit ratings and reviews of products, processes or other evaluations within the scope of the website's offers in accordance with the terms of use. It is our legitimate interest that users can give their free opinion about products.
Your rating will be published with your username. We recommend that you use a pseudonym instead of your clear name. The ratings are not reviewed before publication. We reserve the right to delete comments if they are objected to as unlawful by third parties.
We transfer the collected data to the relevant internal departments for processing and to other affiliated companies within the Beiersdorf Group or to external service providers, contractors (e.g. hosting service providers, customer management service providers) in accordance with the required purposes (for publication on the website).
Legal basis is Section 11 (1) (f), POPI.
3.8 Live Chat
This website uses Userlike's live chat software. Userlike uses cookies to keep the chat content available while surfing the website and to connect you to the same operator if possible when chatting again. The data collected is not used to personally identify the visitor to this website and is not merged with personal data about the bearer of the pseudonym, unless personal data is provided voluntarily during the use of the live chat.
We transfer the collected data to the relevant internal departments for processing and to other affiliated companies within the Beiersdorf Group or to external service providers, contract Operatorss (e.g. call centres) in accordance with the required purposes (for personal consultation).
Your data will be deleted as soon as you have logged out of the live chat, unless this is contrary to legal retention obligations or statute of limitations.
The provision of your personal data is not required for the conclusion of a contract. You are not obliged to provide personal data. If your personal data is not provided, we can still offer you the live chat services.
Used Cookies: Type A. For further information, see Cookie Section.
Cookie lifetime: up to 2 years.
Maximum storage period of data: up to 14 months.
Legal basis: Section 11 (1) (b), POPI.
3.9 Webshop
If you would like to order products in our web shop, it is required for the conclusion of the contract that you enter your personal data, which we need for the completion and execution of your order. Required information for the execution of the order is marked separately, any other information you provide is voluntary. We process the data provided by you only to process and execute your order.
For this purpose we might transmit on the collected data to the relevant internal departments for processing and to other affiliated companies within the Beiersdorf Group or to external service providers, contractors (e.g. payment providers, fulfilment providers, customer management service providers, content management provider) in accordance with the required purposes (processing and execution of the order). To prevent unauthorized access to your personal data, especially financial data, the order process is encrypted using TLS technology.
In addition, you can voluntarily create a customer account through which we can store your data for future purchases. When you create such an account on the website, the data you have provided will be stored revocably. All other data, including your user account, can always be deleted in the customer area.
We may also process the information you provide to inform you of other interesting products in our portfolio or to send you emails containing technical information.
We are obliged by commercial and applicable tax laws to store your address, payment and order data for a period of up to ten years.
Used Cookies: Type A. For further information, see Cookie Section.
Cookie lifetime: up to 2 years.
Maximum storage period of data: up to 14 months.
Legal basis: Section 11 (1) (b), POPI.
4. OBJECTION OR WITHDRAWAL OF YOUR CONSENT TO THE PROCESSING OF PERSONAL DATA
If you have given your consent (Section 11 (2) (b) POPI) to the processing of your data, you can withdraw your consent at any time. Such a withdrawal influences the permissibility of processing your personal data after you have given it to us.
If we base the processing of your personal data on the weighing of interests (Section 11 (1) (f), POPI), you may object to the processing. This is the case if processing is not necessary in particular to fulfil a contract with you, which is described by us in the following description of the functions. When exercising such objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the situation and either stop or adjust data processing or point out to you our compelling reasons worthy of protection, on the basis of which we will continue processing.
Of course, you can object to the processing of your personal data for purposes of advertising and data analysis at any time. You can inform us about your objection under the above-mentioned contact details for the Responsible Party.
